Technical Support
We're here to help you get the most out of Hynexis. If you encounter any issues or have questions, please don't hesitate to reach out to our support team.
Contact Our Support Team
Support Hours: We typically respond to inquiries within 24-48 hours during business days. For urgent issues, please mention "URGENT" in your email subject line.
Before You Contact Us
To help us assist you more efficiently, please have the following information ready:
- Device Information: Your iPhone or iPad model and iOS version
- App Version: The version of Hynexis you're using (found in Settings)
- Issue Description: A detailed description of the problem you're experiencing
- Screenshots: If applicable, screenshots showing the issue
- Steps to Reproduce: What you were doing when the issue occurred
Common Support Topics
Our support team can help you with:
- Technical issues and bug reports
- Account and subscription management
- Payment and billing questions
- Feature requests and suggestions
- Data backup and recovery
- Privacy and security concerns
- General app usage questions
Subscription & Billing Support
For subscription-related issues, please note:
- All subscriptions are managed through the Apple App Store
- To manage or cancel your subscription, go to Settings → [Your Name] → Subscriptions on your iOS device
- For refund requests, please contact Apple Support directly
- We can help verify your subscription status and troubleshoot access issues
Privacy & Data Inquiries
For questions about how we handle your data, please review our Privacy Policy. If you have specific privacy concerns or data deletion requests, contact us via email with "PRIVACY REQUEST" in the subject line.
Feedback & Suggestions
We love hearing from our users! If you have ideas for new features or improvements, please share them with us. Your feedback helps us make Hynexis better for everyone.
Thank you for using Hynexis!
We're committed to providing you with the best dream journaling experience. Don't hesitate to reach out if you need any assistance.